We provide a seamless return service for your customers, making the process easier and more efficient. Here’s how it works:

1. Get your French return address

Simply purchase one of our return packs here to receive your French return address. You’ll receive a dedicated address where your customers can send their returns.

2. Inform Your Customers

Once you receive your return address in France, you can provide it to your customers. You can display this address on your website or send it directly to customers when they request a return.

3. Customer Sends the Return

Customers from France or any European Union country will send their returns to your designated French return address.

4. We Receive and Process the Returns

When we receive the return parcels, we will inspect them to ensure they meet the return policy requirements (e.g., product condition, packaging, and other return criteria). We can handle bulk returns or individual items depending on your needs.

5. Notify You of Returns

Once the returns are processed, we will send you a detailed report of the returned items, including their condition and any issues found. This helps you stay informed and makes the next steps in the refund or exchange process easy.

6. Forward the Return to Your Warehouse

If needed, we can forward the returned items directly to your warehouse or any other address you provide. Alternatively, we can store the returns for a limited period until you decide what to do with them.

7. You Handle Refunds and Exchanges

After the return is processed and you’ve received the returned goods, you can handle the necessary customer actions, such as issuing a refund, exchange, or store credit, directly from your end.

Selling on Amazon France and across the EU can significantly grow your business, but managing Amazon returns from abroad can be a real challenge. That’s where we come in - making it easier than ever to sell internationally and delegate your Amazon return process, so you can focus on expanding your brand with confidence.

As an international e-shop, offering an efficient and hassle-free return process is key to building trust with your customers. Having a return address in France provides several advantages that enhance your service and improve customer satisfaction. Here’s why it’s a smart move:

• Improved Customer Trust and Satisfaction

French customers, like many others, prefer shopping from stores that offer easy, local return options. By providing a return address within France, you ensure your customers feel more secure about purchasing, knowing that they can return items locally without worrying about expensive international shipping.

• Cost Savings on Return Shipping

When customers in France return items directly to a French return address, both you and your customers save on international shipping fees. Instead of paying for the cost of shipping an item back across borders, returns within France are far more economical.

• Faster Processing Times

With a return address in France, you can speed up the processing of returns. Local returns mean faster handling and refunds, which enhances customer experience and minimizes delays that could affect your reputation.

• Local Legal Compliance

By providing a return address within the country, you ensure compliance with French consumer protection laws, which may require a local return address for e-commerce businesses. This can help you avoid potential legal complications and ensure you're meeting the necessary requirements for customer rights.